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Referral

A referral is a new customer or lead brought to a business by an existing customer or partner, typically tracked so the referrer can be rewarded.

Referral programs reward existing customers or partners for introducing new ones, often with a two-sided incentive (both referrer and new customer get a benefit). They overlap with affiliate marketing but are usually aimed at a brand's own customers rather than professional publishers.

Like affiliate referrals, customer referrals are tracked with unique links or codes so the right person is credited, and they convert well because they arrive with the trust of a personal recommendation.

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