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UGC (User-Generated Content)

User-generated content (UGC) is content — photos, videos, reviews, and posts — created by customers or creators rather than the brand itself, valued in marketing because it feels authentic and trustworthy.

UGC spans everything from an organic customer review to a paid creator video shot to look like a genuine recommendation. Brands use it because audiences trust peer content far more than polished brand advertising, and it is cheaper and faster to produce at scale.

It helps to distinguish organic UGC — unpaid content from real customers — from a UGC creator's work, which is paid content produced specifically for a brand to reuse in ads and on social. In influencer and affiliate programs, brands often commission UGC-style content that showcases a product naturally alongside a tracked link or code.

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