Analytics
Voice reports
Calls per day, hour-of-day heatmap, agent leaderboard, quality buckets — every dimension.
What you get
- ·6-KPI strip: total / answered / answer rate / avg call / talk time / recordings
- ·Calls-per-day chart with answered/missed split
- ·24-bucket hour-of-day heatmap with intensity gradient
- ·Agent leaderboard — sortable by every column with rank badges
- ·Per-provider table with answer-rate progress bars
- ·Per-DID rollup with avg duration and connect rate
- ·Quality buckets (short/medium/long answered) with diagnostics
1,247
Total
228
Answered
18.3%
Answer %
2:14
Avg
8.4h
Talk time
184
Recorded
Calls per day · 14d
Agents · top 3
1Jamie K.184 calls38 answered
2Aarav S.142 calls28 answered
3Priya M.108 calls19 answered
5
report tabs
Overview · Agents · Providers · DIDs · Quality
6
KPIs in overview
total · answered · rate · avg · talk · recs
24
hour buckets
always 0..23, dense
How it works
The detail.
Dense series, even on quiet days
The by-day endpoint returns a row for every calendar day in the window — even days with zero calls. That sounds trivial; it isn't. Tools that omit zero-days produce charts where a 14-day vacation looks like a 14-day spike when you reopen.
Quality bucket diagnostics
A high short-answered share (< 30s) usually means agents are disqualifying calls inside the first 30 seconds — too aggressive on the gating. A high long-answered share with low conversion can mean rambling without progress. We surface the buckets with annotated diagnostics so the team lead sees the signal, not just the number.
Pairs well with