TL;DR
- You pay us monthly (or yearly). We keep the platform running.
- You own everything you upload. You give us the licence to host + process it on your behalf — no broader rights than that.
- You can't use Autocloz to spam, scam, or harass — anti-spam rules are non-negotiable.
- Either side can terminate with 30 days' notice. We refund unused prepaid time pro-rata.
- Liability is capped at what you paid us in the last 12 months. Standard SaaS limit.
- Indian law governs unless your contract specifies otherwise.
Definitions
- Service — the Autocloz platform at autocloz.com and any subdomains, plus the APIs and any documentation.
- Customer / You — the legal entity (or, if individual, the person) that signs up.
- Workspace — your isolated tenant on the platform.
- Customer Data — anything you upload or generate inside your Workspace (leads, sequences, recordings, etc.).
- Subscription — your paid (or free) plan to use the Service.
Subscription + billing
Subscriptions auto-renew at the end of each billing cycle (monthly or yearly). You can change tier or cancel from Settings → Billing at any time. Cancellation takes effect at the end of the current cycle; we don't refund the partial cycle unless your Order Form specifies otherwise.
Fees are quoted in INR. GST is added at the prevailing rate for Indian customers; international customers may be charged equivalent local taxes.
- Failed payment: we email + retry 3 times over 7 days. After day 7 the workspace is paused (data retained, no new outbound dispatch). After day 30 the workspace is archived (deletion follows the privacy-policy retention).
- Refunds: pro-rata refund of unused prepaid time if you cancel mid-cycle on a yearly plan and have a written reason (e.g., shutting the company). Discretionary on monthly plans.
- Price changes: we give 60 days' notice via email + in-app notification before any price increase. You can downgrade or cancel without penalty during the notice window.
Acceptable use
You agree not to:
- Send unsolicited bulk messages without a lawful basis (consent, legitimate interest with opt-out, or pre-existing relationship)
- Send messages designed to defraud, mislead, harass, threaten, or impersonate
- Bypass the platform's compliance gates (DNC, quiet hours, DLT, TCPA) — these exist to protect you and your recipients
- Reverse-engineer, decompile, or scrape the Service beyond the documented API
- Resell the Service or sublicense it without our written agreement (Agency tier permits white-label resale to your clients)
- Use the Service for any unlawful purpose or in violation of any applicable law
We monitor for abuse using automated signals (bounce rate, complaint rate, abuse reports). When we detect a violation we may pause the workspace, require remediation, or terminate the contract. Egregious violations (e.g., phishing, fraud) are terminated immediately and reported to the relevant authorities.
Anti-spam, anti-fraud, compliance
You are responsible for the lawfulness of every message you send. The Service provides tooling (DNC, quiet hours, DMARC monitoring, opt-out injection, DLT compliance for India) — but using the tooling does not absolve you of compliance with the underlying laws (CAN-SPAM, GDPR, India DPDP, TCPA, CASL, ePrivacy, DLT, etc.).
For voice calling specifically: you must respect each jurisdiction's quiet-hours rules in the recipient's local timezone, register your sender entity for DLT (India) / 10DLC (US), and never call a number on your DNC list. The platform's compliance gate enforces these — you cannot disable it.
Your content
You retain all rights to your Customer Data. We claim no ownership in anything you upload.
You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, and (where you ask us to) analyse your Customer Data solely for the purpose of providing the Service. The licence terminates on the day your data is deleted from the platform.
We do not use your Customer Data to train AI models — neither ours nor third-party providers'. Aggregate, anonymised usage data may be used to improve the Service.
Our intellectual property
The Service — including the platform, the documentation, the design, the code, and the Autocloz brand — is our intellectual property. We grant you a non-exclusive, non-transferable licence to use the Service for the duration of your Subscription and per these Terms.
You may quote feature names and screenshots in articles, social posts, and case studies that present the Service accurately. Press and analyst materials available on request via press@autocloz.com.
Third-party services
The Service integrates with third-party services (carriers, AI providers, CRMs, etc.). When you connect a third-party service, your use of that service is governed by their terms — not ours. We don't accept liability for the third party's actions or downtime.
For voice carriers (Telnyx, DIDLogic, FreJun) you bring your own account; the carrier bills you directly for usage. We never resell carrier minutes; rates pass through verbatim.
Warranties + disclaimers
We warrant that the Service will substantially conform to the documentation and we'll use commercially reasonable efforts to keep it available 99.9% per month (Pro), 99.95% (Business), or per the SLA in your Order Form (Enterprise).
Beyond the express warranties above, the Service is provided "as is". We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.
Limitation of liability
Our aggregate liability under these Terms is capped at the amount you paid us in the 12 months immediately preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, or lost data — even if advised of the possibility.
These caps don't apply to: (a) your obligation to pay fees, (b) either party's indemnity obligations, (c) gross negligence, or (d) wilful misconduct.
Indemnity
You'll defend, indemnify, and hold us harmless against third-party claims arising from: (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your products and services.
We'll defend, indemnify, and hold you harmless against third-party claims that the Service (as provided by us) infringes their intellectual property — provided you give us prompt notice and reasonable cooperation.
Term + termination
These Terms apply for as long as you have an active Subscription. Either party may terminate for convenience with 30 days' written notice (email is fine). Either party may terminate immediately on material breach uncured for 14 days after written notice.
On termination: your access is suspended at the end of the notice period. You have 30 days to export your data via the in-product export tools or via support. After 30 days, all Customer Data is permanently deleted (subject to backup retention as described in the Privacy Policy).
Governing law
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts of Bengaluru have exclusive jurisdiction over any dispute that the parties cannot resolve through good-faith negotiation, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property.
Enterprise customers with a signed Order Form may have alternative governing-law and jurisdiction terms.
Contact us
Legal: legal@autocloz.com
Billing: billing@autocloz.com
Everything else: hello@autocloz.com