Call channel
Twilio + Telnyx + Bandwidth dialler with AI voice agents and warm-transfer.
- ·Twilio · Telnyx · Bandwidth supported out of the box
- ·Per-number pacing — daily / hourly / min-gap caps
- ·Quiet hours enforced in the recipient’s timezone
- ·Realtime AI voice agent (ElevenLabs / Vapi) on top
- ·Warm-transfer to a human SDR on intent triggers
- ·Voicemail drop with templated audio
- ·Recording + transcript piped to the lead timeline
- DNC list — not on workspace or lead-level DNC
- Quiet hours — PT 14:32 — within 08:00-21:00
- Cooldown — last attempt: never
- DID assigned — country-match → +1 (415) outbound
Why most cold calls die at hello
Indian cellular DLT filtering, US 10DLC + STIR/SHAKEN, and aggressive carrier scoring mean unregistered or hot-dial numbers get marked SPAM LIKELY before the first ring. Half your dial budget is burning on calls that never connect.
- Call connect rate dropped below 8% on a number that worked last month
- Caller ID shows 'Spam Likely' on prospect's phone
- Voicemail-only campaigns get blocked by the carrier
- Reps burn out dialling cold without context
The detail.
Compliance-first dialler
Every dial passes through the same compliance gate as email — DNC, quiet hours, account status, daily and hourly caps. Operators can configure quiet hours in the recipient’s local timezone so a US campaign and an Indian campaign on the same workspace never bleed into each other’s nighttime.
AI agents do the cold dial — humans close
Hook a voice provider (ElevenLabs / Deepgram / Vapi) on top of the call channel and run AI-led discovery 24/7. The agent reads lead context, follows your script, objection-handles, and the moment a positive intent signal fires — warm-transfers to a human SDR with the transcript summary already on screen.
Connect rates, not just dials
The dashboard tracks connect rate, voicemail drop rate, and cost per connect — alongside email, LinkedIn, SMS, and WhatsApp performance — so you can compare channel ROI in one report.
vs. Aircall / JustCall
The honest comparison — what changes when you switch.
Four things you won’t find elsewhere.
No carrier markup
Telnyx, DIDLogic, FreJun pricing flows through verbatim. We charge a flat platform fee — never a per-minute markup.
Carrier-credential honesty
Missing API key → 409 with a clear code. Never a fake successful dial row that pollutes your analytics.
Recordings live with the lead
Audio + transcript attach to the lead timeline. Coaching, training, and compliance review all happen in one click.
BYO dialer engine
Click-to-call, presence, IVR, voicemail drops, dialer campaigns — all native. Replace Aircall + Twilio Studio + a CRM with one login.
Bring your own — or pick from the supported set.
The rules that keep your account alive.
Every rule below is enforced before any outbound action. The compliance gate either passes or it doesn’t dispatch.
- Never auto-dial without DLT (India) / 10DLC (US) registrationWhy: Carrier filters block unregistered numbers within hours; reputation does not recover quickly.
- Min-gap of 60s between dials per numberWhy: Bursts of dials from one number are the strongest signal of an autodialer; spreading out keeps caller-ID clean.
- Quiet hours in recipient's local timezoneWhy: Calling 10 PM IST from a US workspace is the fastest way to a regulator complaint.
- DNC list checked before every dialWhy: TCPA in the US carries $500–$1,500 per-violation statutory damages; one missed DNC ruins a quarter.
- Max 50 dials/day per number on warmupWhy: Above that, carriers re-score the number toward 'spam likely' even with good calls.
A real sequence using this channel — day by day.
- Day 0Email openerAI-personalised subject line · scheduled in recipient TZ
- Day 2AI agent discovery dialReads lead context, follows script, transfers on intent
- Day 4Voicemail dropPre-recorded human voice · only on no-answer · DNC checked
- Day 6Human SDR follow-up dialPops up on the dialler queue with full transcript history
- Day 8WhatsApp follow-upTemplated · only if no positive intent on call
How teams actually use this.
AI agent on Day 2 of every sequence
Sequences with an AI dial on Day 2 + human follow-up on Day 6 produce more meetings per dial than human-only sequences, because the AI agent qualifies politely and warm-transfers only on positive intent. Reps spend their hours on connected calls, not voicemail piles.
Country-match caller-ID rotation
When a US lead is dialed from a US DID, connect rate doubles. Autocloz's caller_id_strategy=country_match picks the right number automatically per dial — no manual swap, no lead complaining about an Indian number on their phone.
Voicemail drops on no-answer
When the carrier detects no-answer, Autocloz drops a pre-recorded voicemail (per-campaign or per-agent) — saves 30–60s per dial. At 60 dials/day per rep, that's 30–60 minutes back per shift, every shift.
“We swapped a 4-person dialler team for one SDR + AI agents. Same connect rate, 12× the dial volume, half the cost.”
Specific to this channel.
Do I need DLT registration to call from India?+
Yes for promotional calls — register your sender entity + headers with TRAI. Autocloz refuses to dispatch through an unregistered Indian number.
Does the AI voice agent sound human?+
ElevenLabs realtime TTS with sub-300ms latency. Most prospects don't notice in the first 30 seconds. We always disclose 'AI assistant' in the opener — Indian and US regulations require it.
Can I record calls?+
Yes, where legal — both-party consent states / countries get an auto-prepended consent line. Recordings store in your provider (Twilio S3) — we keep only the URL + transcript.
What about international rates?+
We pass through your provider's rates verbatim — no Autocloz markup. You see exact cost-per-connect on the dashboard.
The full story.
Autocloz's calling stack is built for outbound teams that have outgrown lightweight click-to-call tools but don't want the bloat (and price tag) of an enterprise contact-center platform. The voice surface includes everything a 10–500-agent outbound team needs: phone numbers, dialer, IVR, voicemail drops, recordings, agent presence, and per-call analytics — under one workspace, with the same RBAC + audit log as the rest of the platform.
The most common reason teams switch to Autocloz from Aircall, JustCall, or RingCentral is the carrier-markup problem. Resale-model dialers charge 3–5× the underlying Twilio (or equivalent) per-minute rate. For a 50-agent team doing 200 dials per shift, that's six-figure annual markup on calling minutes alone. Autocloz never resells minutes — your carrier bills you directly, we charge a flat platform fee, and the savings compound as your volume grows.
TCPA, India DLT, and STIR/SHAKEN compliance are enforced at the dial gate, not afterthoughts. Every outbound call passes through DNC pre-flight (workspace + lead-level), country-specific quiet-hours check, and (for India) DLT registration verification. The compliance officer sees the gate decision per call in /call/cdr; the audit log is queryable by date, agent, or disposition for your annual SOC 2 review.
The browser softphone runs on Telnyx WebRTC (no plugin), or routes through DIDLogic SIP via the agent's external softphone. FreJun integration uses per-agent OAuth tokens (the agent connects their FreJun account once; subsequent dials route through it automatically). Every provider option is first-class — pick whichever fits your geography, switch between them per-DID, mix carriers in the same workspace.