Unibox
Every reply, every channel, one inbox — with AI intent classification.
- ·All five channels in one queue
- ·AI intent classification per reply
- ·Snooze, assign, tag, archive — keyboard-first
- ·Filter by intent, channel, mailbox, or assignee
- ·Per-tab notification badges across the team
The detail.
One queue, every reply
Stop alt-tabbing between Gmail, your dialler dashboard, LinkedIn, your SMS console, and the WhatsApp web app. Every inbound on every channel lands in the same Unibox, threaded against the same lead.
AI separates signal from noise
Most replies aren't replies — they're auto-responders, bounces, and OOOs. Our classifier tags each one so the operator's 'unread' count is the number of conversations that actually need a human.
vs. Front / Missive / per-channel inboxes
The honest comparison — what changes when you switch.
Four things you won’t find elsewhere.
Auto-responder noise vanishes
Bounces, OOOs, and 'this address is no longer monitored' notes get tagged automatically — your unread count is human conversations only.
Channel-aware threading
An SMS reply to a LinkedIn invite sits on the same lead timeline. The operator sees the journey, not five disconnected tabs.
Keyboard-first triage
Built for SDRs who triage 200 replies/day. j/k/r/e/s shortcuts mean a full triage pass takes minutes, not an afternoon.
Compliance baked into reply
When the inbound is a STOP keyword, the lead is opted out across every channel before the operator even sees the message.
How teams actually use this.
SDR triaging Monday morning replies
Filter by intent=positive — 12 replies. Filter by intent=OOO — 47 (bulk-snooze with one keystroke). Filter by intent=bounce — 23 (bulk-archive + auto-mark lead invalid). The remainder is real conversations that get a personalised reply, drafted by AI, sent in seconds.
Multi-channel campaign with mixed reply paths
A lead opens the cold email, doesn't reply. Three days later they reply to the LinkedIn DM. Two days after that they SMS-reply to the follow-up. All three lands on the same Unibox thread, threaded against the same lead — the rep sees the full journey, not three separate inboxes.
STOP on WhatsApp auto-protects every channel
A lead replies STOP to a WhatsApp template. The Unibox classifier detects the keyword, writes a DNC entry for every channel (email · call · LinkedIn · SMS · WhatsApp), and the next time any worker tries to dispatch a touch to that lead, the dispatcher returns dnc_listed before the carrier API is even called.
The full story.
A unified inbox for cold-outreach replies isn't a new idea — Front, Missive, and Helpscout have shipped variants for a decade. What's new is that modern outbound spans five channels (email, voice, LinkedIn, SMS, WhatsApp), each with its own provider API, its own threading model, and its own opt-out semantics. A traditional 'shared inbox' built for support tickets buckles when a single conversation jumps from a LinkedIn DM to a phone callback to a WhatsApp ping. Autocloz's Unibox is built around the cross-channel lead, not the per-channel message.
AI intent classification is the difference between 'inbox zero by lunch' and 'inbox 200 forever'. Most cold-outbound replies are auto-responders, bounces, OOOs, or unsubscribe pings — Autocloz's classifier tags each one so the operator only sees the threads that need a human reply. The classifier runs locally on each inbound message and feeds the per-tab badge counts; the unread number on the Unibox tab is the number of real conversations, not the number of bounces piled up since Friday.
Triage speed is the second leverage point. Sales teams that triage 200 replies a day cannot afford a click-heavy UI. Unibox is keyboard-first by design — j/k to navigate, e to archive, s to snooze, r to reply (with AI-drafted text), / to search across the entire workspace. A skilled SDR clears a Monday-morning queue of 300 replies in 20-30 minutes; the same triage in Gmail takes most of the morning.
Compliance and inbox are inseparable. When a recipient replies STOP, UNSUBSCRIBE, or 'remove me' on any channel, Autocloz's Unibox classifier writes a DNC entry across every channel before the operator sees the message. The next worker that tries to dispatch any touch to that lead — email, call, LinkedIn, SMS, WhatsApp — gets dnc_listed back from the gate. The audit trail (who opted out, on which channel, with which keyword) is one click away when the compliance officer asks.