TCPA (Telephone Consumer Protection Act)
The TCPA is a U.S. federal law that restricts telemarketing calls, autodialed and prerecorded calls, and unsolicited texts. It requires prior consent for certain contact, honors the Do-Not-Call registry, and enforces calling-time windows — with statutory damages per violation that make compliance a real financial risk.
How it works
TCPA governs how and when you can call or text consumers: consent requirements, quiet hours (generally 8am-9pm local time), DNC scrubbing, and identification rules. Penalties run $500-$1,500 per violation.
Why it matters
Outbound calling and SMS at scale without TCPA controls is a lawsuit waiting to happen. Compliance has to be enforced by the system, not left to operator discretion.
How Autocloz handles it
Autocloz enforces TCPA-aligned controls in the sequence engine: cross-channel DNC suppression, quiet-hours/timezone gating, consent tracking and an auditable compliance log on every outbound touch.
FAQ
Does the TCPA apply to B2B calls?
It primarily targets consumer contact, but many rules (DNC, prerecorded messages, texting to wireless numbers) can reach B2B mobile contacts. Treat mobile and personal numbers as in-scope and keep consent records.
What are TCPA quiet hours?
Calls and texts are generally restricted to 8am-9pm in the recipient's local time. Autocloz gates outbound touches to the contact's timezone automatically.
Related terms
A Do-Not-Contact (or Do-Not-Call) list is a record of people who have opted out of your outreach — or registered on a government DNC registry — whom you must not contact again. Honoring it is both a legal requirement (TCPA, GDPR, CAN-SPAM) and a deliverability/reputation safeguard.
A2P 10DLC is the U.S. framework for sending Application-to-Person text messages over standard 10-digit long-code numbers. Carriers require businesses to register their brand and campaigns (use cases) to send A2P SMS legitimately, with throughput and trust scores tied to that registration.
DLT (Distributed Ledger Technology) registration is India's TRAI-mandated framework for commercial SMS. Businesses must register as an entity, register sender IDs (headers) and message templates on a DLT platform, and only send pre-approved content — otherwise messages are blocked.
Cold email deliverability is the share of your outbound cold emails that actually reach the recipient's inbox (not spam, not blocked). It depends on domain authentication (SPF, DKIM, DMARC), sender reputation, mailbox warmup, list hygiene and content — not just whether the email was 'sent'.